// Legal
Refund Policy
Last Updated: March 20, 2026
("the App," "we," "us," or "our") provides a dynamic product configurator and custom options engine ("the Service") to merchants who use Shopify to power their online stores. This Refund Policy describes the terms under which refunds, credits, and cancellations are handled for paid subscription plans.
This Refund Policy should be read in conjunction with our
Terms of Service,
Privacy Policy, and
Cookie Policy. By subscribing to a paid Plan, you acknowledge that you have read and agree to the refund terms described below.
Section 1 — Subscription Plans Overview
The App offers the following subscription tiers:
Free
$0 / month
Up to 1 configurator, 1 template, and 5 fields.
Startup
$19 / month
Up to 3 configurators, 3 templates, and 20 fields.
Growth
$39 / month
Up to 10 configurators, 10 templates, 100 fields, file uploads, and priority support.
Premium
$79 / month
Unlimited configurators, templates, and fields, file uploads, and dedicated support.
All paid Plans are billed on a recurring 30-day cycle through Shopify's built-in billing system. We do not collect, process, or store any credit card numbers, payment card details, or financial payment instruments directly.
Section 2 — Free Plan
The Free Plan is available at no cost and does not involve any financial transaction. No refund applies to the Free Plan. You may use the Free Plan indefinitely without any payment obligation.
Section 3 — Trial Period and New Subscriptions
3.1 If a trial period is offered for any paid Plan, you will not be charged during the trial period. You may cancel at any time during the trial without incurring any charge.
3.2 If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription, and Shopify will charge the applicable Plan fee to your Shopify account.
3.3 Once a paid subscription has been activated following the trial period, billing and refund terms as described in the remaining sections of this policy apply.
Section 4 — Cancellation
4.1 How to Cancel
You may cancel your paid subscription at any time through either of the following methods:
- Through the App — Navigate to the Pricing page within the App and use the cancellation option to downgrade to the Free Plan or cancel your subscription.
- Through the Shopify Admin — Go to Settings > Apps and Sales Channels in your Shopify admin, select the App, and cancel the subscription from Shopify's billing management interface.
4.2 Effect of Cancellation
When you cancel a paid subscription:
- Your paid Plan features will remain accessible until the end of your current billing period.
- At the end of the billing period, your account will automatically revert to the Free Plan.
- You will retain access to your configurator data, custom fields, product rules, and configurations, but usage limits of the Free Plan will be enforced. If your existing usage exceeds the Free Plan limits, you will not be able to create new resources until you reduce your usage or resubscribe to a paid Plan.
- No further charges will be applied to your Shopify account after cancellation takes effect.
4.3 Cancellation does not result in the deletion of your data. Your configurator configurations, custom fields, product rules, and other data will be preserved and available if you choose to resubscribe in the future. If you wish to have your data deleted, please contact us using the information provided in Section 10.
Section 5 — Refund Eligibility
5.1 Standard Refund Policy
Because all billing is handled through Shopify's billing system and subscriptions are billed on a recurring 30-day cycle, the following refund terms apply:
No prorated refunds — If you cancel your subscription mid-cycle, you will continue to have access to your paid Plan features until the end of the current billing period. We do not issue prorated refunds for unused portions of a billing period.
No refunds for partial months — Subscription fees are charged for the full 30-day billing cycle. Partial-month usage does not qualify for a partial refund.
5.2 Circumstances Under Which Refunds May Be Granted
We may, at our sole discretion, issue a refund or credit in the following circumstances:
- Duplicate Charges — If Shopify's billing system processes a duplicate charge for the same billing period, we will work with Shopify to reverse the duplicate charge.
- Service Outage — If the App experiences a prolonged, material outage (exceeding 72 consecutive hours) that renders the Service entirely unusable and is caused by factors within our control, you may request a prorated credit for the affected period.
- Billing Errors — If you are charged an incorrect amount due to an error on our part (such as being billed for a Plan you did not subscribe to), we will correct the error and issue a refund for the difference.
- Accidental Subscription — If you subscribe to a paid Plan by mistake and contact us within 48 hours of the subscription activation without having materially used the paid features, we may issue a full refund for that billing period.
5.3 Refunds for Annual Subscriptions
If annual billing is offered and you have subscribed to an annual Plan:
- You may request a refund within 14 days of the annual subscription activation if you have not materially used the paid features.
- After the 14-day period, annual subscriptions are non-refundable. You may cancel, and your Plan will remain active until the end of the annual billing period.
Section 6 — Downgrades
6.1 You may downgrade from a higher-tier Plan to a lower-tier Plan (including the Free Plan) at any time.
6.2 When you downgrade:
- Your current Plan features remain accessible until the end of your current billing period.
- At the start of the next billing period, the lower-tier Plan pricing and feature limits take effect.
- If your existing usage exceeds the limits of the lower Plan, you will not be able to create new resources until you reduce your usage to within the new Plan's limits. Existing resources will not be automatically deleted.
6.3 No refund or credit is issued for the difference in Plan pricing when you downgrade mid-cycle.
Section 7 — Upgrades
7.1 You may upgrade from a lower-tier Plan to a higher-tier Plan at any time through the App's Pricing page.
7.2 When you upgrade:
- The new Plan features take effect immediately upon approval through Shopify's billing flow.
- Shopify's billing system handles the prorated billing adjustment for the remainder of the current billing cycle.
- The new Plan's recurring charge applies from the start of the next full billing cycle.
7.3 Refunds are not issued for the previous Plan when you upgrade, as Shopify handles prorated billing.
Section 8 — Uninstallation
8.1 If you uninstall the App from your Shopify store, your active subscription (if any) will be cancelled automatically through Shopify's billing system.
8.2 The same cancellation terms described in Section 4 apply upon uninstallation.
8.3 Uninstalling the App does not automatically delete your data from our database. Your data may be retained for a limited period as described in our Privacy Policy. If you wish to have your data permanently deleted after uninstallation, please contact us using the information provided in Section 10.
8.4 If you reinstall the App after uninstallation, you may be able to access your previously created configurator data, subject to the limits of the Plan you subscribe to upon reinstallation.
Section 9 — How to Request a Refund
If you believe you qualify for a refund under the circumstances described in Section 5.2 or 5.3, please follow these steps:
- Contact us at the email address provided in Section 10 within a reasonable timeframe (and within the specific deadlines stated in Section 5.2 where applicable).
- Include the following information in your request:
- Your Shopify store domain (e.g., your-store.myshopify.com)
- The Plan you were subscribed to
- The date of the charge in question
- A brief description of the reason for your refund request
- We will review your request and respond within 5 business days.
- If your refund is approved, the refund will be processed through Shopify's billing system and will appear as a credit on your Shopify account. The time it takes for the credit to appear depends on Shopify's processing timeline.
Section 10 — Contact Information
If you have questions about this Refund Policy, need to request a refund, or want to discuss your subscription, please contact us:
Section 11 — Changes to This Refund Policy
We reserve the right to update this Refund Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify you through in-app notifications or email.
Changes to this Refund Policy will not apply retroactively to charges incurred before the change takes effect. Your continued use of a paid Plan after changes to this Refund Policy constitutes your acceptance of the updated terms.